LOCALCOIN | ATM

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Call: 1 (877) 412-2646
E-mail: help@localcoinatm.com
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Click here to find out how Localcoin is bringing crypto to your neighborhood! 

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Frequently Asked Questions

Each Bitcoin is basically a computer file that is stored in a 'digital wallet' app on a smartphone or computer. People can send Bitcoins (or part of one) to your digital wallet, and you can send Bitcoins to other people. Every single transaction is recorded in a public list called the blockchain. 

Want to Learn the Basics of Bitcoin and Crypto? Start Here!

A crypto wallet is a necessary part of holding and transacting crypto coins. In order to send or receive any kind of coin, you’ll need a secure wallet that’s just for cryptocurrency. These specialized wallets: 

Help generate the public addresses you’ll need to make transactions. 

Don’t literally hold your coins like a traditional wallet does; instead, your Bitcoin, Ether, Litecoin, etc. all exist on the blockchain — your crypto wallet simply gives you access to them.

We recommend the following easy-to-use wallets. You'll need to take this wallet (or a printed QR code) with you, to the machine.
Caution: Make sure that the wallet used supports your cryptocurrency. If the wallet is not compatible, you will lose your transaction amount.

Blockchain
Available for Android and iOS

Bitpay
Available for Android, iOS, and Windows


No! You can purchase as little as $20 CAD worth of Bitcoins and other cryptocurrencies such as Ether and Litecoin at Localcoin Bitcoin ATMs. You will receive the BTC, ETH and LTC equivalents of the amount of money you input.

There are many companies that accept Bitcoins. These consist of both online and brick-and-mortar stores.

Click Here for a Directory of Companies That Accept Bitcoin

General Inquiry

Click Here to Watch a Quick Video on How to Buy Bitcoin at Our ATMs

We recommend the following easy-to-use Bitcoin wallets. 

You'll need to take this wallet (or a printed QR code) with you, to the machine. 

While you don’t need to create different wallets for your different crypto coins, you do need to ensure that your wallet is compatible with the coins you wish to purchase. 

If the wallet is not compatible with the chosen cryptocurrency, you will lose your transaction amount.

All you need is your wallet’s address, QR code and cash!

Tap the machine's touchscreen, then read the on-screen prompt.

In your wallet, find your address' QR code

Hold it up to the machine's camera; the machine will scan it.

This tells the machine where to send your Bitcoin once you've confirmed your purchase.

ID verification may be required above specified thresholds 

After scanning the QR code, insert your CAD or USD bills.

Confirm the amount on the screen to complete your purchase.

Please note that there will be a service fee, which varies based on the Bitcoin market.

Once you've confirmed your purchase, your Bitcoins will be sent to the address you provided*.

Transactions are usually instantaneous, but may take anywhere between 10–30 minutes, or even 1–2 hours in rare cases**.

* If you are going to send funds to another person, we recommend sending it to your own wallet first—especially if you do not know them personally.

** It is recommended that you wait for at least one confirmation on the blockchain before spending or sending your purchased funds.

We accept Canadian Dollar notes at all locations in Canada

We accept U.S Dollar notes at all locations in the U.S.

Our Bitcoin ATMs accept CAD and USD banknotes in the following denominations:

The minimum amount of Bitcoins (and other coins) you can buy from a Localcoin ATM is $20 CAD — the smallest denomination that you can insert. The maximum is $995 per transaction, with a maximum of 5 transactions per day.

Our price for Bitcoins, Ether, Litecoin and other cryptocurrencies is based on the market rate, in addition to an exchange fee, much like how a currency exchange sells you fiat money.

There are various ways you can sell Bitcoins:

If you have a large quantity of Bitcoins to sell, please contact us here 

You cannot enter your wallet address manually. Please make sure you have a scannable QR code (printed out or on your smartphone or tablet) before going to any Localcoin Bitcoin ATM

No. All Localcoin Bitcoin ATMs are cash-only and can only accept: 

All users will be required to supply a Canadian phone number and complete a one-time-password (“OTP”) authentication to register on our platform. This is how we will receive receipts after your purchases.

Additionally, for your protection, and in accordance with federal laws, you will be requested to complete a “KYC” verification at specified thresholds.  In these cases, you will be required to provide your name, home address, occupation, and provide a government-issued identification (“ID”), such as a driver’s license or passport for authentication against a “selfie” image. All of your personal information is securely stored in accordance with our Privacy Policy. 

Buy and Sell Bitcoin from ATMs

You can give us a call at 1 (877) 412-2646 

Monday to Friday from 9:00AM to 10:00PM EST

Saturday and Sunday from 11:00AM to 7:00PM EST

All localcoin transactions happen immediately, provided you send them to the correct address. If  you have confirmed, with 100% certainty, that you sent them to the correct address. However with Blockchain delays, we expect that the transaction would take anywhere from a few minutes to an hour.

Some wallets will not show your Bitcoins until the transaction has been confirmed on the Blockchain. This usually takes about 10 minutes up to 1 hour, depending on the state of the network.

All Bitcoin transactions are irreversible, regardless of where they were done. Only the person to whom you sent them can send them back to you. Therefore, it is impossible for Localcoin ATMs to provide you with any kind of refund.

Bitcoin can detect typos, and will prevent you from sending money to an invalid address by mistake. However, you should always confirm that you have the correct QR code/wallet address before scanning it into the machine.

Additionally, do not send Bitcoins to anyone who claims you owe money to the government. They are scammers. Hang up the phone, and call the police if anyone like this contacts you.

Yes. Sending us a picture/screenshot will better help us understand the issue you are experiencing. You can send the picture to help@localcoinatm.com alongside a detailed description of the issue so that we can solve it as quickly as possible for you.

We are aware that your transaction was unable to be processed and sincerely apologize for the inconvenience. Rest assured, your funds are secure with Localcoin as your transaction was recorded by our systems.  Please give us a call at 1 (877) 412-2646 and speak to one of our Customer Service Agents that will assist you on the process.

Customer Support

Our Bitcoin ATMs are not for sale. If you are a store owner and would like to have our Bitcoin ATMs hosted inside your store, please visit our webpage and fill out all the necessary information. A Localcoin representative will then get in contact with you if it is a good fit for both parties. Please contact us here. 

If you are a store owner and would like to have our Bitcoin ATM hosted inside your store, please visit our webpage and fill out all the necessary information. A Localcoin representative will then get in contact with you if it is a good fit for both parties. Please contact us here. 

Click here to find out how Localcoin is bringing crypto to your neighborhood!

Frequently Asked Questions

General Inquiry

Buy and Sell Bitcoin from ATMs

Customer Support

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